How to contact support
Support replies in the app and also sends the replies to your email.
New ticket
- In the sidebar — Support → New ticket.
- Choose a topic: app and profiles, payment, team or other.
- Describe the problem in Details and include the exact error text.
- Click Send.
Statuses
waiting for support, answered, closed. Replying to a closed ticket reopens it. When the problem is solved — Issue resolved.
For a faster answer
- The exact error text (you can copy it).
- The profile name and when it happened.
- The app version — at the bottom of the sidebar.
Possible errors
Too many messages in an hour.
Why: More than 30 messages in an hour.
What to do: Wait — Support already has all your messages.
You already have five open tickets.
Why: The open ticket limit.
What to do: Close the resolved ones (Issue resolved) or add to an existing one.