No connection to the server
The connection status is at the bottom of the sidebar. Offline means the app couldn't reach the server.
What works without a connection
- Profiles that are already open keep working.
- Their data will be sent once the connection is back.
- New launches won't go through: the server must lock the profile to you.
What to check
- Do websites open in a regular browser?
- Is a VPN, corporate network or firewall blocking api.getantik.com?
- Wait a minute — the server may be updating.
Possible errors
Server is unavailable. Check your internet connection and try again.
Why: No connection to the server.
What to do: Check your internet and VPN.
Server is unavailable. Try again in a minute.
Why: The server is updating or overloaded.
What to do: Try again in a minute.
The server doesn't recognize this request. The app may be newer than the server, or the other way around.
Why: The app version is outdated.
What to do: Update the app: Settings → Updates → Check for updates.
Database error.
Why: A server-side failure.
What to do: Try again in a minute. If it keeps happening, contact Support.