Payment and Refund Policy
How the balance and top-ups work, how plans are bought and changed, what happens if a plan is not paid, and when a refund is possible.
#1. Balance
- GetAntik is prepaid. You top up your account balance, and plans, extra profiles and team seats are paid from it.
- The balance is kept in US dollars. All transactions are shown in the web dashboard’s Finance section and in Billing in the app.
- A top-up is a prepayment for GetAntik services. The balance is not e-money or a deposit, earns no interest, and cannot be withdrawn or transferred to another account.
#2. Topping up
- You top up by bank card through Stripe or with cryptocurrency through PayPage. You pay on the provider's page; we send it the amount, your account email and the invoice reference.
- Card details are entered only on Stripe's page; we never receive or store them. Your bank may charge the amount in your card's currency at its own exchange rate.
- Each top-up is between $5 and $5,000. You can have at most 5 unpaid invoices at a time.
- An invoice is valid for 1 hour. An unpaid invoice expires; create a new one to pay.
- Your balance is credited automatically once the provider confirms the payment: card payments usually right away, cryptocurrency after confirmation on the blockchain network.
- When paying with cryptocurrency, check the network, address and amount carefully. Blockchain transactions are irreversible: we cannot recover funds sent over the wrong network or to the wrong address.
- Network fees, exchange and wallet fees, and exchange-rate differences are yours to pay and are not refunded.
- If you paid but your balance was not credited (for example, the payment arrived after the invoice expired, or the amount differs), write to [email protected] with the invoice reference and the transaction hash. If the provider confirms receipt of the funds, we will credit them to your balance.
#3. Prices
- Current prices for plans, extra profiles and seats are listed on the Pricing page and in Billing.
- We may change prices. New prices apply to purchases made after the change and do not affect periods already paid for.
- Taxes, bank fees and network fees on your side are your responsibility.
#4. Plans, profiles and seats
- Plans, extra profiles and seats are bought for 1 to 12 months; a month is 30 days. Longer periods come with a discount, shown when you place the order.
- There are no automatic charges: a plan is renewed when you pay for the next period from your balance. Renewing the same plan adds time to the current period.
- You can upgrade at any time. The new plan runs from the moment of purchase for the period you paid; the unused remainder of the previous plan is not carried over or refunded.
- You can downgrade only after the paid period ends.
- Switching to the Free plan ends your paid plan immediately; the unused period is not refunded.
#5. If a plan is not renewed
- When the paid period ends, the account moves to the Free plan. The account’s profiles, and the profiles of any team it owns, are kept but cannot be opened until the plan is renewed.
- We send warning emails on the day the period ends and on days 3 and 6 after it.
- If the plan is not paid within 7 days after the period ends, all of the account’s profiles, including those of any team it owns, are permanently deleted from the server together with their data.
- Paying for a plan within those 7 days restores access immediately and stops the deletion.
#6. Refunds
Balance and paid services are not refundable. In particular:
- unused balance is not withdrawn or refunded;
- paid plans, extra profiles and seats are not refunded, including if you stop early, switch plans, delete your account, or your account is closed for breaking the rules;
- network fees and exchange-rate differences are not refunded;
- promo code credits and referral rewards cannot be withdrawn or exchanged for money.
#7. Exceptions
If you were charged twice, or a payment was not credited correctly because of a failure on our side, contact us. We will check the transaction and, at our discretion, either credit the amount back to your balance or refund the payment. Network fees are not refunded in either case.
If the law of your country gives you a mandatory right to a refund, that right is not affected.
If you dispute a card payment with your bank (a chargeback) instead of contacting us, we may suspend the account until the dispute is resolved and deduct the disputed amount from your balance.
#8. Promo codes
- A promo code adds a one-time credit to your balance. Each code can be redeemed once per account, and a code may have an expiry date and a limit on the number of redemptions.
- Promo code credits cannot be withdrawn or transferred. We may cancel a credit if the code was obtained or used in breach of the rules.
#9. Payment questions
Write to [email protected] with your account email, the invoice reference and, for crypto payments, the transaction hash.