Troubleshooting
Profile won't launch, proxy not responding, “In use” and sync, no connection, updates, support.
Profile won't launch
Every cause by error text, and what to do.
Proxy not responding
Checking, IP rotation, username and password, proxy type.
Profile “In use” and data not sent
Locks, “Saving data”, snapshot upload errors.
No connection to the server
“No connection”, “Server unreachable” and what works offline.
App updates
Auto-update, channels, mandatory versions.
How to contact support
Tickets from the app, statuses, email replies.
Didn’t find an answer?
Contact Support from the app: Settings → Support. Include the error text so we can answer faster.
Download for macOSApple Silicon · signed and notarized by Apple · automatic updates