Proxy not responding
If the proxy doesn't respond, the profile won't launch: otherwise the browser would reveal your real IP.
What to check, in order
- Click the globe in the profile row, or Check in the proxy manager.
- Check the expiry date with your provider. For HollyProxy, look at the expiry column: Expired → Renew.
- Check the address, port, username and password — it's best to paste the line again via Paste as a line.
- Try another type: HTTP ↔ SOCKS5.
- For mobile proxies — Rotate proxy IP.
- If your provider uses IP binding, add your computer's IP to the allowlist.
Possible errors
proxy host:port isn't responding (timeout / no connection)
Why: The proxy is unreachable.
What to do: Follow the steps above. If the proxy is alive on the provider's side, check whether a VPN or firewall is blocking the connection.
proxy host:port responds but doesn't pass HTTPS traffic (check the username and password)
Why: Wrong authentication, or the proxy doesn't support HTTPS.
What to do: Check the username and password; try SOCKS5.
no internet access
Why: Couldn't reach the internet without the proxy.
What to do: Check your computer's connection.
the IP check service returned an unexpected response
Why: The IP check service failed.
What to do: Try again in a minute.