Account, Team and Data Deletion
How to delete a profile, a team or your account, what is deleted right away, what is kept and for how long, and what happens to data when a plan is not paid.
#1. Profiles and Trash
- A deleted profile goes to Trash and stays there for 30 days. During that time you can restore it.
- After 30 days the profile is deleted permanently: its settings and all stored data snapshots are removed from the server. You can also delete a profile from Trash permanently yourself, sooner.
- When Trash is emptied, the app also removes that profile’s local browser data from your computer.
- A permanently deleted profile cannot be restored.
#2. Teams
- Only the team Owner can delete a team, in the app.
- Deleting a team removes its membership and roles, invites, activity log, templates, shared proxy list and connected HollyProxy key.
- Team profiles are not deleted with the team: they stay in their owners’ accounts and are no longer shared.
- When a member leaves or is removed, they lose access to team profiles. Records of their past actions remain in the team activity log.
#3. Unpaid plans
If a paid plan is not renewed, profiles are locked, and 7 days after the period ends all of the account’s profiles, including those of any team it owns, are permanently deleted from the server. We send three email warnings first. See the Payment and Refund Policy.
#4. Deleting your account
For now, accounts are deleted on request: write to [email protected] from your account email. We may ask you to confirm the account is yours, and we will complete the deletion within 30 days of confirmation.
Before deletion, save anything you need and let your team members know.
- Deleted: your account, sessions, API keys, two-factor settings, encryption keys, computer bindings, all your profiles and their data on the server, teams you own, support tickets, and your transaction and invoice history in the Service.
- Any remaining balance and unused plan time are forfeited and not refunded.
- You leave any teams owned by others. Records of your actions in their activity logs stay with those teams.
- Accounts you invited remain, but referral rewards to you stop.
#5. What may remain after deletion
- Payment records we are required to keep by law, for the period the law requires.
- Data needed to resolve disputes, investigate violations or prevent abuse, for as long as necessary.
- Entries in server logs and backups, until they are overwritten on schedule.
- Email correspondence with support, in our mailbox.
- Data on your devices: uninstall the app and delete its data folder yourself.
- Data held by third-party services (HollyProxy, TDS.ceo, Google, the payment provider) is deleted under their rules. Contact them directly.
#6. Retention periods
- Account, profile and team data: while the account or team exists.
- Profiles in Trash: 30 days.
- Sessions: until you sign out or the session expires. A web dashboard session without “Remember me” lasts 12 hours.
- Unpaid top-up invoices: expire after 1 hour; a record stays in your history.
- Sign-in attempt counters: in server memory for the short brute-force protection window.
- Server logs: a limited time needed for security and troubleshooting.
#7. Questions
For questions about deletion and data retention, write to [email protected]. How we process data is described in the Privacy Policy.