Recovering a forgotten password

Help · Security

The server doesn't know your password and can't decrypt your data. That's why only Support can restore access — using an offline key that isn't on the server.

Forgot your password

1. Contact Support from your account email (or from the web dashboard, if you can still sign in).
2. Support will verify that the account is yours and restore access with the offline key.
3. After recovery, set a new password.

Lost your 2FA phone

Sign in with one of your backup codes, then disable and re-enable 2FA. If you don't have backup codes, contact Support.

Profile password

We don't store profile passwords and can't recover them.