What happens if you don't pay
When a paid plan expires without payment, the account switches to Free and profiles are locked.
Timeline
- Day 0 — the plan expires, profiles can't be opened, you get an email.
- Days 3 and 6 — reminder emails.
- Day 7 — the profiles of the account and its team are permanently deleted.
How to avoid it
Renew your plan in advance: in Billing, tick Renew in the order. Once paid, profiles open again right away.
Possible errors
Your plan has expired and hasn't been paid, so profiles are locked. Pay to open them again. Profiles are permanently deleted 7 days after the plan expires.
Why: The paid plan of the account (or of the team Owner) has expired.
What to do: Pay for the plan in Billing. If you're a team member, ask the Owner.